Contributed by Attwells Solicitors
16/06/2020 - JustMoveIn
69% of the nation feel that estate agents should do more to help them during the stressful process of moving between homes, pitching in with jobs like informing utility providers with a change of address.
The main reason being it would help alleviate the stress of moving for 57% of people, according to new research by the home setup service Just Move In.
The same research by Just Move In previously revealed that 52% of the nation feel moving house is one of the most stressful life events, with 44% of movers spending over 30 minutes on the phone to each utility supplier in order to transfer their services to their new home.
A further 64% stated it would also help lower their stress levels when it came to informing gas, electricity, water, and other utility providers of their move, to help ensure they were getting the best value for money when it came to their bills and the balance between cost and service.
Not only would this help reduce stress and save them tons on yoga classes, but it would result in a huge 76% of home movers opting to use the same agent for any future property sales as well as recommending them to friends and family.
Co-founder of Just Move In, Ross Nichols, commented:
‘There’s no doubting that the vast majority of estate agents do a great job and play a pivotal role in the process of moving house and we certainly aren’t suggesting they must do more to remain relevant in today’s world.
However, the research shows that by going above and beyond in areas that they might not usually deal with, they can not only alleviate the stress of moving for their customers but can also create a longer-lasting impression and increase positive word of mouth and repeat business which is arguable more vital now as the market picks itself back up from a pandemic induced lockdown.
Today, technology allows us to seamlessly transcend these traditional property sector boundaries all from under one roof and products like Just Move In allow agents to go the extra mile during the moving process without the additional leg work, much like similar products do with mortgage quotes, conveyancing and more.
Not only can they provide their clients with a smooth transition into their new home where things like a change of address are concerned but they can also add value for money ensuring they are with the best utility providers. Not only where tariffs are concerned, but service and support as well.’
In your opinion, should estate agents provide more advice and assistance in helping you to move home [for example: informing utilities of change in address]
If your estate agent had provided more advice and assistance in helping you to advise third parties of your change of address, would that have alleviated some of your stress?
If your estate agent had provided more advice and assistance in helping you to inform gas, electric, water, and other utility providers of your address change and to help ensure future such costs were value for money, would that have alleviated some of your stress?
If your estate agent had provided more advice and assistance in helping your move, what is the likelihood that you would select this agent again in the future, or recommend them to friends/family?”
Very likely 29%
Neither likely nor unlikely 21%
Very unlikely 1%
For further information visit the Just Move In website.
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